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JavaBlackBelt Authors: Sumith Kumar Puri, Duncan Thomas, Maureen O'Gara, Karthik Narayanan, Steve Beaty

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China Has the Potential to Be the Largest Market for Contact Center Technologies Says New Study 'APAC - A Framework for Contact Center Growth'

China Has the Potential to Be the Largest Market for Contact Center Technologies Says New Study 'APAC - A Framework for Contact

Research and Markets (http://www.researchandmarkets.com/reports/c88004) has announced the addition of APAC - A Framework for Contact Center Growth (Executive Presentation) to their offering.

A heterogeneous mélange of cultures, languages, consumers and countries categorize the Asia-Pacific (APAC) contact center market. Understanding the full range of macroeconomic, social and business trends in APAC is therefore vital for vendors creating successful go-to-market strategies.

Scope

  • Can India’s Dramatic Contact Center Growth Be Sustained (Market Focus)
  • The Challenges Posed by Chinas Rise in Contact Centers (Market Focus)
  • The Challenges of Doing Business in Developed Contact Center Markets in Asia-Pacific (Market Focus)

Highlights of this title

India has had dramatic contact center growth over the past few years due to its emerging economy, growing middle class and consumer appetite. In recent years the domestic need to improve customer service has led to an increased adoption of contact center activities which fall outside of mere inbound activities.

China has the potential to be the largest market for contact center technologies. It has a consummate wealth of highly skilled labour and a maturing communications infrastructure which makes it a prime market for contact center technology investment.

The developed countries in the Asia-Pacific (APAC) region have strong economies, a strong technological infrastructure and a growing need to service an ever increasingly sophisticated consumer base.

Key reasons to purchase this title

  • Identify and understand the key market drivers and inhibitors in APAC
  • Identify and assess the existing and emerging opportunities in APAC
Content Outline:

OUR VIEW
Introduction
Scope of this presentation
Research and analysis highlights
Key reasons to read this report

APPENDIX
Further reading
Ask the analyst
Our consulting
Disclaimer

Companies Mentioned:

-         Contact Energy Limited
-         FPIC Insurance Group, Inc
-         Rudolph Technologies, Inc.

For more information visit http://www.researchandmarkets.com/reports/c88004

Source: Datamonitor

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